Shipping & Returns
Our Shipping Policy
We are proudly an Australian business and ship anywhere in Australia for a flat rate of $15 per order for orders under $150, or free for orders over $150. For our international customers, the flat rate is $30 per order, or free over $500.
With the exception of custom pieces, all of our orders are dispatched within 1 business day of ordering using Australia Post’s standard delivery. Please contact us if you require express shipping.
Orders are packed with care using sufficient padding, and leave our store with checks in place to ensure the jewellery item(s) are intact.
Our Return Policy
Please know that our policy is in place to protect our clients. All our pieces are custom made for each client, we maintain a strict adherence to our policy in order to ensure each piece is of the utmost most superior quality and that no piece has been worn by another client or resold.
We do not exchange or refund for change of mind. We will always send you a photo of your final pieces for approval before we dispatch.
All our pieces come beautifully boxed and ready for transportation. Whilst we take the utmost care in shipping, in the rare event a product arrives damaged, please contact us within 24 hours of receiving the goods and return it to us within 5 business days (or directly to our store), we will replace or restore.